Terms & Conditions

T&C’s. for Mr Lee Green T/A Chimneyboys

Chimneyboys (2 Queens Road, Camberley. GU15 3AN) can only be held liable for the extent of works carried out by Chimneyboys.

No liability shall be accepted in respect of defects/changes in existing installation or in respect of parts not supplied and fitted by Chimneyboys

Chimneyboys shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.

All advice provided by Chimneyboys is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of Chimneyboys at his or her sole risk at all times.

Definitions

Variations:

Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc.

Payment Terms

Unless explicitly agreed prior to commencement of work, payment will be due in full upon day completion of the work or services provided.

All prices include VAT at the appropriate rate.

Acceptable methods of payment are:

Electronic Payment (Bank transfer)
Cash
Card (for which a 3% surcharge will be payable)

All materials and goods supplied by Chimneyboys shall remain the property of Chimneyboys until the full invoice has been paid by the customer.

Quotations

All quotations for work will be provided based on the information given to Chimneyboys by the customer. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance.

For variations after work has commenced, a fixed price to cover the variation shall be agreed between Chimneyboys and the customer and added to the final invoice.

In the event that requirements change due to insufficient information having been provided, defects found in existing installations, etc. the customer will be liable for any additional expense incurred.

Quotations shall remain valid for acceptance by the customer for a period of one calendar month following the issue of the quotation and work is to commence within three calendar months from the date of the quotation else a new quotation will be required.

Estimates

Estimates are provided on a best endeavours basis only and, unless a fixed price quotation (see above) has been provided to the customer, work will be charged based upon the price of parts provided by Chimneyboys plus labour which will be charged by the hour or part thereof and may include time taken to research, source and purchase any materials provided.

Unforeseen Costs

The customer shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises during the course of the works that are unexpected or are beyond Chimneyboys control. Chimneyboys cannot be held responsible for such events or situations.

Liability

Chimneyboys can only be held liable for the extent of works carried out by Chimneyboys. No liability shall be accepted in respect of defects in existing installations or in respect of parts not supplied by Chimneyboys. Chimneyboys shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.

Heath and Safety

Chimneyboys will take appropriate and practical measures to ensure the environment in which works are being carried out is safe to avoid risk of injury to Chimneyboys or other parties; the customer is expected to do the same. Outside of working hours, where works are ongoing, Chimneyboys accepts no liability for the actions of the customer or other household members or guests which result in damage or injury to persons or property. Chimneyboys reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or out with the spirit of the Building Regulations/HETAS) or where Chimneyboys considers the other parties will be put at risk as a result of the works being undertaken.

If the customer notices any situation, property, equipment or materials that they believe to be unsafe they must mention it to Chimneyboys immediately.

If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, Chimneyboys will notify the customer and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by the customer.

Duty of Care

Chimneyboys accepts that it has a duty of care to the customer in respect of materials, workmanship, security, property and belongings and will conduct its business in a manner such that a high level of care is provided.

Building Regulations/HETAS

Chimneyboys reserves the right to refuse to carry out any work which is in breach of the Building Regulations/HETAS or which it believes to be in breach of the Building Regulations or the spirit in which they are intended.

Services and Waste

The customer will provide and pay for all power and water reasonably used by Chimneyboys to undertake the work. The customer shall also be expected to provide access to sanitary conveniences for Chimneyboys whilst undertaking the work.

Insurance

As a professional business, The Company maintains in force with Chimneyboys insurance details the following Insurance cover arrangements:

Public Liability £2m
Product Liability £2m
Employers Liability £10m

Complaints and Compliments

Should the customer have a complaint about the services or work provided by Chimneyboys, these should be raised with Mr Lee Green as soon as possible.

We are fully aware of our insurance responsibilities

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